Privacy policy

Last updated: October 2026

This policy explains how Neurogenics Clinic collects, uses and protects your personal information, including the Wellness MOT, our specialist clinics and our online wellness profiles.

Who we are

Neurogenics Clinic is run by Alan Lee, Oxford House, Oxford Road, Llandudno LL30 1DH. Alan Lee is the data controller for the personal information described here. Contact us about privacy at alan@neurogenicsclinic.co.uk or on 01492 870889.

Information we collect

• Contact details you give us when you call, email or book, such as your name, address, phone number and email address.
• Health information you give us for an assessment or programme, such as your medical history, symptoms, questionnaire answers, examination findings, lab results, medication and lifestyle.
• Booking and payment records, such as appointment dates and invoices.
• Event bookings for classes, seminars, workshops and retreats, including any health information you share so we can adapt activities safely.

Wellness profiles on this website

When you complete a Male or Female Wellness Profile, we collect your name, email address, age, sex, your answers (which include health information), and any lifestyle, medication and supplement details you choose to give.

• While you answer, your answers are saved in your own browser so you can leave and come back. You can clear them at any time with the "Clear my answers" button.
• When you finish, your answers are sent securely to us and used to create your personal PDF report, which is emailed to you. We only do this with your explicit consent, which you give at the start of the profile.
• Payment for the profile is taken by Stripe. We do not see or store your card details. We receive confirmation of payment, your name and your email address.
• A copy of your report is kept by us so we can refund your profile fee and discuss your results if you book a Discovery Consultation. If you become a client, it becomes part of your clinical record. If you don't, we delete it within 12 months, or sooner if you ask.

How we use your information

• To provide assessments, programmes, lab testing and follow-up care
• To arrange and manage appointments and event bookings
• To communicate with you about your care
• To refer you to your GP or another health professional when needed, with your knowledge
• To meet our legal, insurance and professional record-keeping obligations

Our legal basis

We use your contact and booking details to provide the service you have asked for (contract), and to meet legal obligations. Health information is special category data. We process it to provide health care under the responsibility of a professional who owes you a duty of confidentiality (UK GDPR Article 9(2)(h)). For wellness profiles, we rely on your explicit consent (UK GDPR Article 9(2)(a)), which you can withdraw at any time by contacting us.

We will only send you marketing, such as our newsletter, if you have chosen to subscribe. You can unsubscribe at any time.

Who we share it with

• Laboratories that process your samples, in the UK and the USA. Samples sent to US laboratories carry the identifying details the laboratory needs. We share only what is necessary, and use laboratories with appropriate safeguards for international transfers.
• Service providers who help us run the clinic, under contracts that protect your data: our website and email host (Hostinger), our payment processor (Stripe), our booking system and our email provider.
• Your GP or other health professionals, when a referral is needed, normally with your knowledge.
• Authorities, only where the law requires it.

We never sell your information.

How long we keep it

We keep clinical records for the period recommended by professional guidance, normally at least 8 years after your last appointment, and longer where the law requires. Event and enquiry records are kept only as long as needed.

Keeping it secure

We store records securely, limit access to those who need it, and use secure systems for bookings and questionnaires. Please don't send detailed health information by ordinary email.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong
• ask us to delete or restrict use of your information, where the law allows
• object to how we use it, and withdraw consent where we rely on it
• ask for your information to be transferred to another provider

To use any of these rights, contact us using the details above. We will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.